Warranty
Introducing our comprehensive warranty: We guarantee our products against manufacturer defects for 30 days from the date of purchase. To initiate a return, kindly ensure the item remains in its original, unopened packaging and maintains its sellable condition. We're committed to ensuring your satisfaction with every purchase.
We will gladly accept these returns of the items as long as they are unopened in original packaging, within 30 days of purchase. Customer must pay return shipping. Customer will receive a credit to be applied to their next order.
*Please note that refused deliveries will not be accepted by our Receiving Department due to missing Return Authorization Form. All bedding products that are refused by the customer will be charged shipping fees for initial delivery and any fee associated with returning to manufacturer. All dropship orders are considered ALL SALES FINAL. There will be no returns allowed or credits issued for our dropship program.
Item Damaged Upon Receipt (due to mishandling by shipping carrier)If a shipment is damaged by our carrier the customer should accept shipment and notify their wholesale sales rep within two business days with images of the damages. (Do not refuse delivery. Refused deliveries will not be accepted by our returns department and will incur additional shipping charges). The customer must hold the damaged packaging for the carrier to complete an inspection for carrier claims. Shipment is held longer than two business days without notification, will be treated as an incorrectly ordered item. After notification of damage is received we will gladly offer either a replacement or 100% refund. We will provide a Return Merchandise Authorization (RMA) number and directions on how to return the merchandise upon receipt of Carrier Damage Claim. The customer will be charged accordingly to his/her credit card for immediate processing of a replacement order. This charge will be credited when the return is accepted and finalized. Only when a return is confirmed by the Returns Department is the Credits Department able to issue the appropriate credit back to the customer’s card. Returns will be thoroughly inspected at the time of receipt to confirm they have been delivered as expected. Discrepancies found between the returned product and information contained in the original Return Authorization Form including damage caused by incorrectly packaging may result in a refusal of the return and/or additional charges.
Wrong Items were shipped (or items are missing in the shipment)All orders must be inspected and approved within two business days of receipt. If items are incorrect or missing, please contact us within two business days and we will work with you to provide a satisfactory solution. We will investigate and verify the claim within three business days. Once the claim is verified a Return Merchandise Authorization (RMA) number will be issued and directions will be supplied to return the merchandise. If it is determined that items were missing from shipment, the remainder of the order will be shipped out immediately.
To provide a replacement immediately the customer will be charged accordingly to his/her credit card for immediate processing of a replacement order. This charge will be credited when the return is accepted and finalized. Only when a return is confirmed by the Returns Department is the Credit Department able to issue the appropriate credit back to the customer’s card. If the customer simply wants to return the order (unopened and unused), we will credit the customer with a full refund upon receipt of returned merchandise.
Returns will be thoroughly inspected at the time of receipt to confirm they have been delivered as expected. Discrepancies found between the returned product and information contained in the original Return Authorization Form including damage caused by incorrectly packaging may result in a refusal of the return and/or additional charges.
*Please note that any damages caused by insufficient packaging according to UPS guidelines will be subject to refusal by our Receiving Department and rejection of the return.
Item Ordered is DefectiveiEnjoy Home will issue a credit against future purchases for any items found to be defective provided we are informed within 30 days of the invoice date and we are provided with proof as requested. Manufacture defect claims are subject to inspection prior to approval and may take up to two business days after receipt of requested proof. Damage caused by misuse or failing to follow care instructions will not be eligible for approval.